How we can help

Wholesale

Symbion is an integral part of the Australian healthcare system, providing wholesale services to over 3,850 valued pharmacy customers.

Supported by 9 warehouses strategically located around the country, we coordinate over one million deliveries per year and house over 17,000 product lines from over 550 manufacturing partners.

Our comprehensive online SHOP portal makes ordering simple, giving you complete control over your account and a bird’s eye view of stock levels, order tracking, invoices, back orders and more.

It’s just one way that we are using innovative technology to improve the customer experience for our partner pharmacies. We are committed to investing in the world’s best technology, as we strive to increase efficiency and respond to the future demands of Australia’s unique healthcare landscape.

Our professional planning team uses advanced supply chain planning software and world-class collaboration processes to ensure high service levels, next day delivery and simple interactions.

A signatory to the Australian Government’s Community Service Obligation, we are dedicated to ensuring medicines reach pharmacies and their patients within 24 hours, no matter where they are.

We do what we do, so you can focus on caring for your patients.

Our operations are proudly backed by EBOS Group – the largest human and animal healthcare company in Australasia. And with an extensive range of community pharmacy-focused businesses complementing our wholesale operations, we can help you in more ways than one.

Our complete pharmacy offering

Symbion’s commitment to the industry goes well beyond the pharmacy supply chain, to institutional healthcare, contract logistics and providing the building blocks for community pharmacy.

From community pharmacy brands and banners, to consumer products, management support services, medication packing and data reporting tools – our businesses are here to help your business grow.

Looking to join a leading community pharmacy brand? With the largest network of pharmacies in the industry, TerryWhite Chemmart offers a comprehensive suite of health programs and industry-best educational programs to put it at the forefront in delivering frontline healthcare.

Looking to drive your retail business? Pharmacy Choice is a five step program for independent pharmacies which helps them take the next step in pharmacy retailing, delivering added value and driving increases in profitability. Others have found success with healthSAVE – a cost-effective banner backed by the Pharmacy Choice team.

Looking for insight into your pharmacy’s data? Intellipharm is the peak pharmacy industry supplier for data, loyalty and business intelligence. With more than 20 years’ experience in loyalty, generics and compliance reporting, business intelligence and store software services, Intellipharm is the trusted data solution provider in Australian pharmacy.          

Looking for the very best consumer products? Symbion Consumer Products, the business behind iconic brands such as Faulding and Pharmacy Choice, is dedicated to providing pharmacies with affordable, high-quality health and personal care products.

Looking for a complete software package? Minfos provides pharmacy software and support to over 900 pharmacies, in an easy-to-use package that includes dispense, point-of-sale and retail management functions.

Looking to tap into the growing market for medication compliance products? With DoseAid, pharmacies are able to offer patients simple, safe and convenient dose administration aids – without the time and labour expenses.

Whatever you’re looking for, we can help.

Please visit ‘Our Businesses’ for more information on all of our businesses.

Group Retail Services

Dedicated to the long-term success of Australian pharmacy, we offer retail support to major groups through our Group Retail Services division.

Group Retail Services is supported by the Pharmacy Choice Support Office, with specialised assistance from our Marketing, Space Management, Merchandise and Operational teams.

We use existing Symbion resources and tools to:

• Add value to our major customers
• Grow their sales and improve their profit
• Help them manage their front of shop

By partnering with our Group Retail Services team, you can access all the retail support you need while still retaining your own identity.

Symbion Elite Rewards

Symbion Elite Rewards is the simplest and most rewarding way for customers to earn points whilst paying Symbion statements and other bills.

Customers can use their preferred payment method, including Amex, Mastercard, Visa or bank account and earn up to 1 ‘Symbion Elite Rewards Point’ for every dollar, whilst also earning points on their own ‘points-earning’ credit card.

Symbion Elite Rewards Points can be used just like cash to pay other bills, redeemed for rewards, or transferred to participating partners to use on flights, upgrades and more...

Register today at symbionelite.com.au and start enjoying secure payments and simple reconciliation, whilst earning uncapped points and endless rewards!*

*Subject to Symbion finance approval. Customers must use Symbion as their primary wholesaler.